Collections Specialist - Lampung (Telkomsel Halo)

Join Infomedia Nusantara as a Collections Specialist in Bandar Lampung, Lampung, and play a pivotal role in ensuring timely payments from Telkomsel Halo customers with outstanding balances. This contract-based position offers a dynamic work environment where you'll use tools like Salesforce and CRM systems to manage collections efficiently. With a growing customer base and a commitment to improving payment collection processes, this role is perfect for someone looking to make a real impact in the telecom industry.

As a Collections Specialist at Infomedia Nusantara, you'll be part of a team dedicated to enhancing customer satisfaction and financial performance. You'll work closely with Telkomsel Halo customers to resolve payment issues, negotiate settlements, and ensure prompt payments. This role is ideal for someone with a strong background in collections, excellent communication skills, and a passion for customer service.

📋 Tanggung Jawab Pekerjaan

• Manage and track outstanding customer accounts using Salesforce and CRM systems.
• Contact customers to resolve payment issues and negotiate settlements.
• Ensure timely payments from customers with outstanding balances.
• Provide exceptional customer service to enhance customer satisfaction.
• Generate and analyze collection reports to identify trends and improve collection processes.
• Collaborate with the finance team to ensure accurate and timely financial reporting.
• Stay updated with industry trends and best practices in collections.
• Participate in team meetings and contribute to the development of collection strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 2 years of experience in collections or a related field.
• Strong understanding of collections processes and techniques.
• Excellent communication and negotiation skills.
• Proficiency in using Salesforce and CRM systems.
• Ability to work under pressure and meet deadlines.
• Strong analytical and problem-solving skills.
• Familiarity with telecom industry regulations and practices.

🛠️ Keahlian

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