Financial Technology Customer Support Specialist - Non-Voice (Entry Level)

Join a dynamic team in the heart of Bali as a Financial Technology Customer Support Specialist! This non-voice role is perfect for individuals eager to start a career in the fintech industry, with no prior experience required. You’ll work in a modern, collaborative environment at Private Advertiser in Canggu, Bali, helping to support customers using our cutting-edge financial technology platform. This is your chance to learn, grow, and make a real impact in the fast-evolving world of fintech.

As a Financial Technology Customer Support Specialist, you’ll be the first point of contact for customers, providing exceptional support through our digital channels. You’ll handle inquiries, troubleshoot issues, and ensure our customers have a seamless experience with our platform. This role is ideal for those who are passionate about technology and customer service, and want to build a career in the fintech sector.

We offer a competitive salary of Rp 7,500,000 - Rp 8,500,000 per month, a vibrant work environment, and the opportunity to work with the latest tools and technologies in the fintech industry. Join us and be part of a team that is shaping the future of financial services in Bali.

📋 Tanggung Jawab Pekerjaan

• Provide first-line customer support through digital channels, including email and live chat.
• Handle customer inquiries, complaints, and issues related to our fintech platform.
• Troubleshoot and resolve technical issues to ensure a seamless customer experience.
• Assist in onboarding new customers and guiding them through our platform.
• Maintain accurate and up-to-date customer records in our CRM system.
• Collaborate with the customer support team to ensure consistent and high-quality service.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Stay updated with the latest trends and developments in the fintech industry.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Excellent communication skills in English, both written and verbal.
• Basic understanding of financial technology and digital platforms.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, collaborative environment.
• Willingness to learn and adapt to new technologies and processes.
• Customer-centric mindset and a passion for providing exceptional service.
• No prior experience in fintech or customer support is required.

🛠️ Keahlian

Lowongan Terkait