IT Assistant Manager - Luxury Hospitality Sector

Join Sumi Hotel, a premier luxury hospitality brand in Bali, as our IT Assistant Manager and play a pivotal role in shaping the digital infrastructure of our expanding hotel chain. This is a unique opportunity to blend your technical expertise with the dynamic world of luxury hospitality in the vibrant city of Canggu, Bali.

As our IT Assistant Manager, you will be responsible for overseeing the day-to-day operations of our IT systems, ensuring smooth and efficient performance. You will work closely with our team of IT professionals to implement and maintain our hotel management system (HMS), which includes tools like PMS (Property Management System) and CRM (Customer Relationship Management) software. Your role will be crucial in supporting our guests' digital experience, from check-in to check-out, and beyond.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of our IT systems, including network, servers, and software applications.
• Provide technical support to hotel staff, ensuring they have the tools and knowledge to perform their jobs effectively.
• Monitor and maintain our hotel management system (HMS), including PMS and CRM software.
• Ensure the security and integrity of our IT infrastructure, including data backup and disaster recovery planning.
• Collaborate with our IT team to implement new technologies and systems that enhance our guests' digital experience.
• Conduct regular IT audits to identify areas for improvement and ensure compliance with industry standards.
• Train and mentor junior IT staff, fostering a culture of continuous learning and improvement.
• Stay up-to-date with the latest trends and technologies in the hospitality and IT industries.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT management, with a strong background in hospitality IT systems.
• Certifications in ITIL, PMP, or other relevant IT management certifications are a plus.
• Proven experience with PMS and CRM software, such as Opera, Siteminder, or similar.
• Strong knowledge of network infrastructure, including routers, switches, and firewalls.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical staff.
• Fluency in English, both written and spoken, is required.

🛠️ Keahlian

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