Customer Service Team Member - Bali (Canggu, Ubud, Denpasar & More)

Join Tobistro Foods as a Customer Service Team Member in the heart of Bali’s most vibrant locations—Canggu, Ubud, Denpasar, and beyond! In this dynamic role, you’ll be the face of our brand, delivering exceptional customer experiences that leave a lasting impression. Our team is dedicated to providing top-notch service, and we’re looking for passionate individuals to join us in creating memorable interactions with our valued customers.

As a Customer Service Team Member at Tobistro Foods, you’ll be responsible for handling customer inquiries, resolving issues, and ensuring that every interaction is smooth and satisfying. You’ll work in a fast-paced environment, using tools like Zendesk for customer support and Google Workspace for internal communication. This role offers a unique opportunity to work in a diverse and welcoming workplace, contributing to a company that values both customer satisfaction and employee growth.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by handling inquiries and resolving issues promptly and professionally.
• Use Zendesk to manage and track customer support tickets efficiently.
• Collaborate with the team to ensure consistent and high-quality service standards.
• Assist in training new team members to maintain service excellence.
• Utilize Google Workspace for internal communication and documentation.
• Stay updated with industry trends and best practices in customer service.
• Contribute to a positive and inclusive work environment.
• Meet and exceed performance targets set by the team.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Fluency in both Indonesian and English, with excellent communication skills.
• Experience using customer service software such as Zendesk.
• Ability to work well under pressure in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Experience with Google Workspace is a plus.
• Ability to work independently and as part of a team.
• Passionate about delivering exceptional customer experiences.

🛠️ Keahlian

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