Hotel Reservation & Tour Staff (Bali - Competitive Salary + Career Growth)

Join New Bidadari Tour, a dynamic player in Bali’s thriving hospitality and tourism industry, as our Hotel Reservation & Tour Staff. This is your chance to build a rewarding career in one of the world’s most sought-after travel destinations while enjoying competitive salary and career growth opportunities. In this role, you’ll be the face of our company, handling bookings, managing customer inquiries, and ensuring a seamless travel experience for our clients.

At New Bidadari Tour, we pride ourselves on our commitment to excellence and our passion for creating unforgettable travel experiences. Our team is dedicated to providing top-notch service, and we believe that our employees are the key to our success. By joining us, you’ll have the opportunity to work with cutting-edge technology, including our in-house reservation system and customer relationship management tools, to streamline your workflow and enhance your productivity.

📋 Tanggung Jawab Pekerjaan

• Handle and manage hotel reservations and tour bookings, ensuring all details are accurately recorded and communicated to clients.
• Assist clients with inquiries, providing information on travel packages, accommodations, and local attractions.
• Coordinate with hotels and tour operators to secure the best rates and availability for our clients.
• Process payments and manage client accounts, ensuring all financial transactions are accurately recorded.
• Maintain and update our reservation system and customer database, ensuring all information is up-to-date and easily accessible.
• Provide exceptional customer service, addressing client concerns and issues promptly and professionally.
• Collaborate with the marketing team to promote our travel packages and attract new clients.
• Stay up-to-date with industry trends and best practices, continuously seeking ways to improve our services and processes.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in hotel reservations, travel agency, or a related field.
• Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
• Excellent organizational and time-management skills, with the ability to handle multiple tasks and meet deadlines.
• Proficiency in using reservation systems, customer relationship management (CRM) tools, and other relevant software.
• Knowledge of Bali’s tourism industry, including popular attractions, hotels, and local customs.
• Fluency in English and Bahasa Indonesia, with the ability to communicate effectively in both languages.
• Ability to work well under pressure and in a fast-paced environment.
• Passion for travel and a commitment to providing exceptional customer service.

🛠️ Keahlian

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